Top Improvements After Implementing go.Platform
EACH MONTH WITH THE FLYBOOK AUTOMATIONS & INCREASED ONLINE BOOKINGS.
OF ALL RESERVATIONS BOOKED ONLINE.
OUR PARTNERSHIP & ONGOING SYSTEM DEVELOPMENT HAS RESOLVED MANY OPERATIONAL CHALLENGES.
About Wanderlust Tours
Wanderlust Tours offers half-day guided tours and trips in Bend, Sunriver and Sisters, Oregon. Since 1993, they have specialized in outdoor tours and activities with award-winning naturalist guides who share the natural and cultural history of the region while touring via canoes, kayaks, in caves and volcanos and snowshoeing, hiking and nature-based sightseeing.
MULTIPLE SYSTEMS TO MANAGEUsing a combination of Google calendar, paper calendars and various other tracking mechanisms, the reservation process was multi-step, time consuming and inefficient. NO ONLINE BOOKINGPrevious reservation system didn’t offer online reservation capability, requiring all guests to call. NO AUTOMATIONWanderlust staff spent hours each day on the phone taking reservations, collecting guest information, and manually sending reminders and confirmation details.
ONE RESERVATION SYSTEM Manages staff calendars, resources and provides a simple online reservation solution for clients. ONLINE RESERVATIONS Wanderlust went from taking zero reservations online to now nearly 40% of all reservations booked online, with that number growing. TIME SAVINGS Instead of spending 5-10 minutes booking each reservation and manually sending confirmation emails and reminders, The Flybook automates the process and allows staff to focus more on making their guest’s experiences more amazing. PARTNERSHIP Wanderlust has found a partner in their business. A mutual and ongoing relationship enables them to work together on their everyday pain points and challenges. The Flybook has made more than a dozen software updates to the go.Platform that have specifically benefited Wanderlust operations.
“While The Flybook wasn’t created specifically for Wanderlust Tours, they have worked with us striving to meet our needs. They are constantly making improvements and updates to provide a better user and guest experience... The speed and efficiency of the reservation process is quite nice.”
— Dave Nissen, Co-Founder, Wanderlust Tours